Your guide to how AI fits into Reach University's work — which tools to use, where to start, what the rules are, and how to get help. Everything in one place.
Whether you're brand new to AI at Reach or looking for something specific, here's the logical path through this resource.
Faculty, staff, operations, or leadership — AI looks different depending on what you do.
Understand the three-domain framework, approved platforms, and what's governed where.
60+ questions organized by topic — from privacy to platforms to getting started.
Still have questions? The AI assistant knows the Reach strategy and can answer specifically.
Ready to get access, start a project, or migrate from ChatGPT? It all starts with IT.
AI looks different depending on your role. Pick the one that fits you best to see what AI can do for your work specifically.
Draft discussion questions, rubrics, and case studies based on your candidates' real workplaces.
Domain 1 · TeachingGive more detailed written feedback faster — especially across multiple cohorts or new programs like Behavioral Health.
Domain 1 · FeedbackAsk Claude to summarize long policy documents or accreditation standards. Use Gemini to pull background on a new topic quickly.
Domain 1 · ResearchSubmit an IT ticket for Gemini access. Try drafting a discussion prompt — then refine it yourself. AI is the first draft, not the final word.
Get StartedDraft clear, warm emails — follow-ups, milestone reminders, common question responses. You review and personalize before sending.
Domain 2 · CommunicationTurn Domo dashboards or enrollment data into clear narratives for team meetings and stakeholder updates.
Domain 2 · ReportingAI excels at first drafts of SOPs, onboarding guides, FAQs, and meeting notes. You own the expertise — AI gets it on paper faster.
Domain 2 · DraftingSubmit an IT ticket for Gemini access. Try drafting your next candidate outreach email and see how it goes.
Get StartedFormatting reports, organizing employer meeting notes, summarizing survey responses — great candidates for AI assistance.
Domain 2 · EfficiencyClaude can read long documents and pull out what matters. Great for employer MOUs, grant language, and accreditation requirements.
Domain 2 · DocumentsEmployer portals, interactive reports, candidate-facing FAQs — IT can partner with you to scope and build these using Claude.
Domain 3 · ToolsSubmit an IT ticket and describe the workflow you want to improve. IT will help you scope the right approach.
Get StartedGoing from 3,200 to 7,500 candidates means doing more with smarter systems. AI helps teams handle higher volume without burning out.
Strategic GrowthAI-powered playbooks can accelerate replication without requiring Reach staff to be everywhere as other universities adopt the model.
ReplicabilityThe Director of IT is the capacity-building hub for all AI activity. Every deployment — simple workflow or stakeholder tool — is scoped through IT.
GovernanceAI supports all five FY26-28 priorities: building careers, building workforce, financial sustainability, replicability, and innovation capacity.
FY26-28 StrategyAI use at Reach is organized into three clear areas. Each has different users, tools, and levels of IT involvement. Every department decides what's right for them — IT supports the rollout.
Reach's Professors of Practice bring deep workplace expertise to the classroom. AI doesn't replace that — it gives faculty more time to use it. The goal is to handle drafting so faculty can focus on relationships, dialogue, and the Reach Method.
As enrollment grows from 3,200 to 7,500 candidates, every team will need to do more. AI helps staff handle higher volume — more candidates, more communication, more documentation — without compromising the personal touch that makes Reach work.
This is where AI becomes a product — something external stakeholders actually interact with. These tools require IT partnership from the start. Done well, they can dramatically scale how Reach communicates its impact.
IT has structured AI support around five deployment types — from Gemini (available to everyone) to licensed enterprise tools, vendor-embedded AI, marketplace add-ons, and large-scale solution projects. Knowing which category fits your need tells you how to access it.
Draft, summarize, and improve emails and documents without leaving Google Workspace. Available to all Reach users.
Search the web and your Google Drive at the same time — great for pulling together information quickly.
Analyze images, audio clips, or video alongside text — useful for reviewing multimedia course content.
Advanced Workspace features require users to be 18+. IT can advise on alternatives for instructional settings with under-18 candidates.
Claude handles documents too long for most AI tools — full strategic plans, grant applications, policy manuals, MOUs.
The best choice for custom employer portals, candidate-facing tools, and NCAD resources. Requires IT scoping.
Integrates with Google Workspace, Slack, and other IT-managed platforms. All connector approvals go through IT.
$25/user/month — department budgets flow to IT for centralized licensing. Contact Brad Luhta to start the process.
AI embedded in existing vendor tools — Canvas Ignite AI, Element 451 BoltAI, and future SIS features. IT activates and reviews for compliance. No separate installation.
Add-on AI tools in Google Workspace, Zoom, and similar platforms. All must be approved by IT before use — submit a ticket. Protects against unvetted privacy risks.
Large-scale infrastructure projects: custom university-wide AI systems. Capabilities are real but require IT from the start — security review and planning required.
No SSO, no Workspace integration, outside our enterprise agreement. Submit a ticket to migrate your workflows to Gemini or Claude for Teams.
Reach's approach to AI isn't top-down. We're not telling every department exactly how to use it. But we do have rules that apply to everyone — because they protect our candidates, our data, and our reputation.
We're building AI capability at Reach in three stages — starting with the basics, adding depth, and eventually deploying tools that extend Reach's impact to external audiences and partner institutions.
AI is a tool. Like any tool, it can be used well or poorly. These principles keep us grounded.
Every AI use case should connect to turning jobs into degrees. If it doesn't help candidates or the people who support them, it's not a priority.
No student data, no personal information, no sensitive records go into AI tools. This is non-negotiable.
AI drafts, analyzes, and suggests. Humans decide, review, and take responsibility. AI never gets the final word on something that affects a real person.
Disclose when AI helped create something meaningful. Don't pass off AI work as entirely your own when it significantly shaped the output.
AI tools built for candidates or external audiences must work for everyone — regardless of language, background, or access to technology.
AI is evolving fast. We'll review our approach regularly and adjust — what's true today may change by next year.
Every AI strategy resource for Reach University — all open directly in your browser.
The complete written strategy — all eight sections, platform decisions, domain framework, governance model, and roadmap.
60+ questions organized into 11 categories — from getting started to privacy to the ACH behavioral health program.
A keyboard-navigable presentation covering the full strategy. Use for team meetings, all-hands, or department briefings.
A single-page visual overview — domains, platforms, roadmap, and principles in one printable poster.
An AI assistant trained on Reach's specific strategy. Ask anything — from "which tool should I use?" to detailed platform questions.
A structured decision-making tool from AI for Education. Evaluate any AI use case through three lenses: Safe, Ethical, and Effective — with five worked scenarios.
The standard Workspace AI, available to all Reach users through your Google account. Draft, summarize, research, and work with images, audio, and video.
Google's research and note-taking assistant. Upload your own documents and ask grounded questions, generate summaries, and create audio overviews.
The AI assistant knows Reach University's strategy inside and out. Ask it anything — it will give you a specific, practical answer based on your situation.